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eLearning Courses Difficult Conversations

Difficult Conversations

This 45-minute E- learning course is designed to equip learners with the skills and confidence to navigate challenging conversations with confidence and effectiveness.

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£30.00 + VAT per staff member

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This course includes:

45-minute self-paced course
100% online, mobile-friendly
CPD certified with certificate
For all staff & managers
Covers respect, harassment, inclusion
Includes interactive knowledge checks
Custom team delivery available

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Learning Outcomes

  • Explain what constitutes a difficult conversation and identify common scenarios.
  • Understand the importance of difficult conversations in personal
    and professional settings.
  • Identify common barriers to effective communication in difficult conversations.
  • Develop a structured approach for preparing for difficult conversations, including setting objectives and anticipating potential reactions.
  • Learn strategies for managing emotions and conflict in difficult conversations.
  • Demonstrate effective listening skills, including reflective listening and paraphrasing, to facilitate understanding and empathy during challenging discussions.
  • Practice effective communication techniques for asserting oneself, listening actively, body language and negotiating solutions.
  • Foster empathy by identifying and considering the perspectives of others involved in the conversation.

About the course

Empowering People, Shaping Culture

Through interactive modules, learners will develop a step-by- step approach to difficult conversations, learn strategies for managing emotions and conflict, and practice effective communication techniques.

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Success Stories From HR Professionals Like You

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Rachel Reid

Head of HR, Agnew Group

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Stephen McMorris

Managing Director, GlobeWeigh

Inside the Course

Introduction2 Lectures2 minutes

  • Welcome and overview
  • Objectives of the course

What is a difficult conversation?3 Lectures/Activities6 minutes

  • What does a difficult conversation look like?
  • Activity on conversation subjetcts
  • Quiz

The importance of having difficult conversations3 Lectures/Activities6 minutes

  • Why is it important to have difficult converations?
  • Avoiding the conversation
  • Quiz

How to tackle a difficult conversation3 Lectures9 minutes

  • SBI Model
  • 5 steps to tackle a difficult conversation
  • Scenarios

Communication Skills3 Lectures11 minutes

  • Active Listening Skills
  • Tone and Body Language
  • Video

Understanding how to use empathy2 Lectures/Activities5 minutes

  • Using empathy during a meeting
  • Quiz

Closing a conversation2 Lectures5 minutes

  • Understand how to effectively close a conversation
  • Summary video

Summary and close3 Lectures2 minutes

  • Closing
  • Evaluation
  • Congratulations – Certificate

Take the First Step Toward a Safer Workplace

Begin your Difficult Conversations course and build a more inclusive workplace.

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M: 07802604130

E: info@happyraspberry.com

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